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 Post subject: HMRC in the news again
PostPosted: Wed Nov 04, 2015 4:25 pm 
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Joined: Thu Jan 12, 2012 10:46 am
Posts: 1806
Is FAILURE now SUCCESS in the current environment of Common Purpose driven political correctness, where inverted normality means that good is bad, and bad is good?

HMRC, headed up by Lin Homer, a Common Purpose trained Civil Servant, is in the news again today, the 4th November 2015:
Report 1:
http://www.dailymail.co.uk/wires/reuter ... akers.html
Report 2:
http://www.dailymail.co.uk/news/article ... hones.html
A reading of the readers' comments to the above report makes interesting reading. They also largely support my own unsatisfactory experiences of HMRC.

“Catastrophic Failure of leadership” reported 25th March 2013:
http://www.dailymail.co.uk/news/article ... -HMRC.html

Quote:
The country’s top woman civil servant is clinging to her £180,000-a-year job after being accused by MPs of a 'catastrophic failure of leadership' on securing Britain's borders.

Lin Homer's disastrous tenure in charge of the UK Border Agency lead to a huge backlog of hundreds of thousands of immigration cases.
But astonishingly she emerged unscathed and was rewarded with promotion through the civil service and is now in charge of HM Revenue and Customs.
The powerful home affairs committee today said they were ‘astounded’ she was considered suitable for the job of collecting the nation’s taxes.

Chairman Keith Vaz hit out at 'incompetent' Mrs Homer receiving £20,000 in bonuses despite leaving the UKBA in a 'worst position' than when she started.
There were also signs ministers were finally losing faith with the mandarin.

A senior Whitehall source said: ‘There are increasing concerns from ministers as to why there are no penalties for poor performance in the civil service. Instead what we have is a “promotions-all-round” culture.


Lin Homer's less than successful career at the Boarder Agency lands her the top job at HMRC, where she is ensuring delivery of the Government's “strategic objectives”. The big question is: What are those STRATEGIC OBJECTIVES; to improve, or to destroy efficient tax collection?
https://www.gov.uk/government/people/li ... #biography

Quote:
Chief Executive and Permanent Secretary
HM Revenue & Customs’ (HMRC) Chief Executive and Permanent Secretary is responsible for providing leadership and direction to the department. The Chief Executive and Permanent Secretary runs all aspects of HMRC’s business, ensuring delivery of the strategic objectives and leading continuous improvement.
Again: What are the Government's strategic objectives when it comes to tax collection?

A summary of Lin Homer's failures; a less than inspiring career of 'success':
https://en.wikipedia.org/wiki/Lin_Homer
Quote:
Controversy and alleged incompetence
In 2005, Homer was criticised by the Election Commissioner for failings in her role as returning officer during a postal vote-rigging scandal involving Labour candidates the previous year, described by the Commissioner as one that "would disgrace a banana republic", and involving hundreds of votes failing to be counted. Homer defended her role to the Election Commission, saying she had been in "strategic, not operational control", and had confined herself to "motivational management and fire fighting".

Homer resigned from her post shortly afterwards, joining the civil service as the Director-General heading the Immigration and Nationality Directorate of the Home Office, in August 2005. The Home Office was re-organised in 2008, with the formation of the Border and Immigration Agency, later renamed the UK Border Agrency, of which Homer became the first chief executive. In 2013, Homer's tenure at UKBA was criticised for its "catastrophic leadership failure" by the House of Commons Home Affairs Select Committee, which said it had been repeatedly misled by the Agency. Committee chairman Keith Vaz said her performance was "more like the scene of a Whitehall farce than a government agency operating in the 21st century". Homer responded in a letter to the committee, saying that "The suggestion that I deliberately misled the Committee and refused to apologise are both untrue and unfair," adding that "It is therefore wholly inaccurate and unfair to seek to ascribe responsibility to me for matters of concern that occurred long after I left the Agency."

In 2010 it was announced that Homer would replace Robert Devereuxas Permanent Secretary of the Department for Transport . While serving in this role, the Department dealt with the controversial franchise letting process for West Coast Mainline rail network. Homer was among officials accused by Sir Richard Branson, head of Virgin Trains, of ignoring concerns about the letting process, whose failure is estimated to have cost £100 million.

In December 2011 it was announced that Homer would succeed Lesley Strathie as Chief Executive of HMRC. In March 2013, HMRC was criticised by the House of Commons Public Accounts Select Committee for its "unambitious and woefully inadequate" response to a report from the UK National Audit Office in December 2012 concerning poor customer service by HMRC. Homer has said that the agency has "turned a corner" in dealing with the 79 million calls and 25 million pieces of post received by HMRC each year, having injected £34 million to tackle the problem with that aim of reaching a 90 per cent success rate.

Homer's appointment to head of HMRC prompted criticism centred on her record in previous positions. However, her appointment was supported by David Gauke, the Exchequer Secretary to the UK Treasury, who said "She is a highly effective chief executive and the right person to lead HMRC"
Why would David Gauke MP provide support to a history of apparent failure?


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PostPosted: Wed Nov 04, 2015 8:48 pm 
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Joined: Wed Jan 11, 2012 6:05 pm
Posts: 2807
Incredible isn't it. What do you have to do to get one of these jobs where you get paid telephone numbers for screwing up?


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PostPosted: Wed Nov 04, 2015 9:06 pm 
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Joined: Thu Sep 13, 2012 2:31 pm
Posts: 663
Penalties for poor performance within the Civil Service should be the norm but having said that the government needs to provide adequate resources particularly at the front-end where the customer (us) is trying to get information/help etc.


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PostPosted: Wed Nov 04, 2015 11:03 pm 
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Joined: Mon Jan 16, 2012 10:14 pm
Posts: 118
Rewards as we know are common place in the City finance houses and insurance companies - get this for a scenario: Goal, to achieve £80M cost efficiencies across the whole business. Estimated cost for redundancies, building lease breaks, restructuring, compensation for relocation is £40M. 6mths pass and on target! But employee grades 1-5 no longer receive free shares, grades 6-9 have reduced offer and higher grades remain unchanged. Coincidentally, the CEO receives a revised share option of 267,000 shares bringing his total value of shares to £18M (within only 3 yrs in the job) and a salary of £4.3M/yr. Each quarter the company has made double digit profits in all areas. 9mths today, the same profits are double digits and now ahead of target! The estimated number of shares offered free to lowly employees equals.......yes you've guessed it 267,000. The gossip is that the CEO has never received a Thank You from ANY employee for free shares, he is not a happy chap. The employees are not happy either!


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PostPosted: Wed Nov 04, 2015 11:27 pm 
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Joined: Thu Jan 12, 2012 10:46 am
Posts: 1806
Most of us would understand Lin Homer's failures to be gross failures of competence that are not worthy of her high salary, and most definitely not worthy of bonus payments on top of her salary. For her to be consistently moved from post to post, with subsequent posts carrying ever more power and influence, boggles the ordinary taxpayer's mind. However, those who drive policy from within the Establishment see her as a shining success; which does seriously suggest that the hidden policy of the Establishment could be the destruction of our nation from within.


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PostPosted: Thu Nov 05, 2015 1:29 pm 
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Joined: Wed Jan 11, 2012 6:05 pm
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I think there's no doubt about that.


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